General

Tracking Shipment

US Orders

International Orders

UAG Support is here 24/7. Note, coverage may be impacted during major holidays.

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Urban Armor Gear

Shipping Information

Shipping to APO, FPO, and PO Boxes

Global Shipping Exclusions

Tracking your order

My tracking information shows as delivered, but I have not received it?

Customs and Import Fees

Shipping times for International Orders

The transaction declined but the money was removed from my account

Payment

How do I redeem a coupon code?

Coupon Code

Billing and Payment Issues

How do I exchange an order?

How do I return an order?

RETURNS

How do I open a warranty claim?

Does the UAG warranty cover products purchased from other sellers?

Does the UAG warranty cover damage to the device?

WARRANTY

Warranty Information

Return Policy

Policies

Warranty and Returns

How to Properly Install The UAG Standard Issue Silicone_001 Airpods Pro Silicone Case

How to Properly Install the UAG Plyo Crystal Series Case?

How do I install my Surface Book case?

How do I install and remove my MacBook case?

How do I install my iPad Pro Metropolis Series case?

How do I install my Screen Shield?

Video Tutorials

Customer Support Hours

How do I contact Customer Support?

Customer Support

How can I be added to the UAG Newsletter?

How can I follow UAG on social media?

Connect with Us

Resources

Can UAG mark my shipment as a gift?

Do UAG cases include a belt clip?

What is the significance of Military Grade Protection?

I would like to review a UAG product, who would I need to contact?

Reviewer and Enterprise Inquiry

Other