# urban-armor-gear

> Public Help Center articles for urban-armor-gear.

Use these links as concise, text-first sources for customer-facing support policies and FAQs.

Each linked article is the Markdown representation of the public Help Center article URL with `.md` appended.

## Articles

- [The transaction declined but the money was removed from my account](https://support.urbanarmorgear.com/en-US/the-transaction-declined-but-the-money-was-removed-from-my-account-7572371.md): If your transaction was declined, most banks will still hold the charge as “pending.” Most pending charges disappear in around 5 days or less, though some institutions ask cardholders to allow up to 7 days to process charges.
- [How do I redeem a coupon code?](https://support.urbanarmorgear.com/en-US/how-do-i-redeem-a-coupon-code-7572370.md): To redeem a coupon code, type in the code in the Discount field:. Note: You can only redeem one coupon per order.
- [Can UAG mark my shipment as a gift?](https://support.urbanarmorgear.com/en-US/can-uag-mark-my-shipment-as-a-gift-7572355.md): Products shipped internationally may be subject to customs duties and taxes. UAG is required to declare the actual value of the shipment and cannot mark an order as a gift or declare a lower value. Falsely declaring an item as a gift or providing an
- [Shipping to APO, FPO, and PO Boxes](https://support.urbanarmorgear.com/en-US/shipping-to-apo-fpo-and-po-boxes-7572338.md): APO and FPO Addresses. UAG ships to APO and FPO addresses. For orders being shipped to an APO or FPO address, please provide the following information at checkout:. - First and Last Name. - Military Box Number. - Zip Code. PO BoxesUAG ships to PO Box
- [Global Shipping Exclusions](https://support.urbanarmorgear.com/en-US/global-shipping-exclusions-7572368.md): UAG ships worldwide EXCEPT to the following countries:. Afghanistan, Åland Islands, Anguilla, Antigua & Barbuda, Aruba, Bahrain, Bouvet Island, Caribbean Netherlands, Central African Republic, Curaçao, Cyprus, Dominica, Dominican Republic, Falkland I
- [Tracking your order](https://support.urbanarmorgear.com/en-US/tracking-your-order-7572361.md): Once your order has been shipped, a shipping confirmation will be sent to you via email or SMS text message with the order tracking number and link to track your order online. Additionally, if you created an account with us, you can log in to your ac
- [My tracking information shows as delivered, but I have not received it?](https://support.urbanarmorgear.com/en-US/my-tracking-information-shows-as-delivered-but-i-have-not-received-it-7572337.md): Shipments may occasionally be marked as delivered by the carrier before they actually arrive.If your shipment is marked as delivered but you haven’t received it, please allow 48 hours from the reported delivery date. If it still hasn’t arrived after
- [Customs and Import Fees](https://support.urbanarmorgear.com/en-US/customs-and-import-fees-7572336.md): Customs and import fees are the responsibility of the end user (you). We do not have control over local customs and import fees and do not compensate or reimburse you for them. We are obligated by law to declare the correct value for all shipments.
- [Shipping times for International Orders](https://support.urbanarmorgear.com/en-US/shipping-times-for-international-orders-7572350.md): We route international orders to the warehouse closest to the destination to reduce shipping fees and delivery times. However there may be instances where an order can take up to 14-21 days to arrive. Please refer to your local carrier for more infor
- [What material is used to manufacture UAG cases?](https://support.urbanarmorgear.com/en-US/what-material-is-used-to-manufacture-uag-cases-7572360.md): Our cases are a combination of poly-carbonate, hard plastic for structural rigidity, and TPU rubber for impact resistance. Note: Our cases and packing are recyclable!
- [What is the significance of Military Grade Protection?](https://support.urbanarmorgear.com/en-US/what-is-the-significance-of-military-grade-protection-7572363.md): Cases that are labeled ‘Military Grade Protection’ have been developed to combat the toughest environmental conditions. From falls to shocks to vibrations, these cases are designed for toughness while maintaining a sleek design. UAG cases specificall
- [Do UAG cases include a belt clip?](https://support.urbanarmorgear.com/en-US/do-uag-cases-include-a-belt-clip-7572359.md): We currently do not have any belt holsters that are compatible with our cases.Note: We're always looking to expand our product line, this includes accessories for our cases. Please stay tuned to our website for the latest information and future produ
- [Do UAG cases include a screen protector?](https://support.urbanarmorgear.com/en-US/do-uag-cases-include-a-screen-protector-7572352.md): No, shield protectors are not included with the purchase a case. Shield protectors are sold separately and are recommend for maximum protection.
- [How to Properly Install The UAG Standard Issue Silicone_001 Airpods Pro Silicone Case](https://support.urbanarmorgear.com/en-US/how-to-properly-install-the-uag-standard-issue-silicone-001-airpods-pro-silicone-case-7572322.md): Got a new UAG Standard Issue case for your Airpods Pro? Check out our video on how to install it:
- [How to Properly Install the UAG Plyo Crystal Series Case?](https://support.urbanarmorgear.com/en-US/how-to-properly-install-the-uag-plyo-crystal-series-case-7572323.md): Recently ordered a Plyo series case? Check out how to install it:
- [How do I install my Surface Book case?](https://support.urbanarmorgear.com/en-US/how-do-i-install-my-surface-book-case-7572326.md): Picked up one of our Surface Book cases? Check out the following video on how to install:
- [How do I install and remove my MacBook case?](https://support.urbanarmorgear.com/en-US/how-do-i-install-and-remove-my-macbook-case-7572347.md): Picked up a UAG MacBook case? Check out the following video on how to install and remove the case:
- [How do I install my iPad Pro Metropolis Series case?](https://support.urbanarmorgear.com/en-US/how-do-i-install-my-ipad-pro-metropolis-series-case-7572348.md): Please see the following video on how to install your UAG iPad Pro 9.7 or 12.9 Metropolis Series case:
- [How do I install my Screen Shield?](https://support.urbanarmorgear.com/en-US/how-do-i-install-my-screen-shield-7572357.md): Having trouble applying your UAG Screen Shield? Please check out the following video:
- [How do I exchange an order?](https://support.urbanarmorgear.com/en-US/how-do-i-exchange-an-order-7572332.md): You can request an exchange through our Return Portal. To start your exchange, please visit our Return Portal and follow the instructions to submit your request. Please have the following information ready:. If you need help with your exchange reques
- [How do I return an order?](https://support.urbanarmorgear.com/en-US/how-do-i-return-an-order-7572362.md): To request a return, please open a support ticket, and under “issue type” select "Returns.". Orders are eligible to be returned up to 30 days from the original purchase date. Once 30 days have passed, we will not be able to provide a refund or excha
- [How do I open a warranty claim?](https://support.urbanarmorgear.com/en-US/how-do-i-open-a-warranty-claim-7572353.md): To open a warranty claim, please submit a request under "Warranty Claim." You can submit your claim here.
- [Does the UAG warranty cover products purchased from other sellers?](https://support.urbanarmorgear.com/en-US/does-the-uag-warranty-cover-products-purchased-from-other-sellers-7572354.md): Our warranty covers UAG products that have been purchased from urbanarmorgear.com and authorized resellers. For the full list of authorized resellers, please see our Warranty Policy.
- [Does the UAG warranty cover damage to the device?](https://support.urbanarmorgear.com/en-US/does-the-uag-warranty-cover-damage-to-the-device-7572365.md): Our warranty does not cover any damage to your device, or damage your device may sustain while using one of our products. While our products are designed and tested to provide a high level of protection, there are many factors to consider when a devi
- [Warranty Information](https://support.urbanarmorgear.com/en-US/warranty-information-7572373.md): URBAN ARMOR GEAR UNITED STATES OF AMERICA LIMITED WARRANTY (“LIMITED WARRANTY”). https://www.urbanarmorgear.com/warranty-information
- [Return Policy](https://support.urbanarmorgear.com/en-US/return-policy-7572374.md): If you purchased your UAG product through the UAG website, you may return it for a full refund, less the original shipping costs, within 30 days of the original purchase date. If you would like to exchange your product and there is a price difference
- [I would like to review a UAG product, who would I need to contact?](https://support.urbanarmorgear.com/en-US/i-would-like-to-review-a-uag-product-who-would-i-need-to-contact-7572369.md): We're always interested to hear what our community has to say about our products!. To request a product review, please contact our Customer Support Department by opening a ticket. In your ticket, please include the following information:. Once we rec
- [How can I be added to the UAG Newsletter?](https://support.urbanarmorgear.com/en-US/how-can-i-be-added-to-the-uag-newsletter-7572345.md): Would you like to be notified when we release a new case? How about when we host the next promotion? If so, then please sign up to our UAG newsletter. You can sign up to our newsletter here:Newsletter Sign-Up
- [How can I follow UAG on social media?](https://support.urbanarmorgear.com/en-US/how-can-i-follow-uag-on-social-media-7572346.md): Want to know when we release our next product? Feel free to follow us on our social media channels below to stay up to date on the the latest Urban Armor Gear news:. Twitter: @UrbanArmorGearFacebook: www.facebook.com/UrbanArmorGear/Instagram: urbanar
- [Customer Support Hours](https://support.urbanarmorgear.com/en-US/customer-support-hours-7572349.md): The UAG Customer Support Team is available 24/7. Please note that response times and coverage may be affected during major holidays. For assistance, please contact our Customer Support team:. How do I contact Customer Support?
- [How do I contact Customer Support?](https://support.urbanarmorgear.com/en-US/how-do-i-contact-customer-support-7572372.md): Before opening a ticket, please browse through the available articles on our Help Center. Our Customer Support Team frequently adds new articles based on frequently asked questions.If after browsing our available articles your question is not answere